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¢ͧ èѴä (Knowledge Management)

 ¢ͧ èѴä (Knowledge Management)

èѴä (KM = Knowledge Management) Ǻͧͧ 觡ШѴШ㹵Ǻؤ͡ ҾѲк ءͧöҶ֧ оѲҵͧ繼 駻ԺѵԧҹҧջԷҾ ѹ觼ͧդöԧ觢ѹ٧ش · 2 1) ѧ㹤 (Tacit Knowledge) 繤ҡʺó äѭҵԭҳͧкؤ㹡÷Ӥ觵ҧ 繤ö·ʹ͡繤Ӿٴѡɳѡ§ ѡ㹡÷ӧҹ ҹ ͡äԴԧ ҧ ֧¡繤Ẻ 2) Ѵ (Explicit Knowledge) 繤öǺ ·ʹ ¼ҹԸյҧ úѹ֡ѡɳѡ ɮ ͵ҧ кҧ¡繤Ẻٻ

.Ԩó ҹԪ кҡèѴäöͧ͡úҧ 4 С 1) ¢ͧҹ 2) ¡þѲҤ 3) ¡þѲͧͧ¹ 4) ؤ繪 褳 ҷҧѹ㹷ӧҹ

èѴä繡ôԹҧ 6 Сõͤ 1) á˹ѡӤѭͧҹ͡Ԩͧͧ 2) Ҥͧ 3) ûѺا Ѵŧ ҧҧǹ е͡ҹͧ 4) ûء㹡Ԩçҹͧ 5) ùӻʺóҡ÷ӧҹ Сûءš¹¹ ʡѴ ͡Һѹ֡ 6) èѹ֡ 蹤 Ѻҹ лѺا繪شúǹ ֡§ҡ е͡ҹҡ觢 ·ôԹ 6 Сùóҡǡѹ Ǣͧ繷駤Ѵ ٻͧ˹ѧҧ蹷 (Explicit Knowledge) Фѧ֡ͧ (Tacit Knowledge) 㹤 駷 ( ҹ) ͧ (˵ؼ) ǹ ͧҧ (ѡ㹡ûԺѵ) èѴä繡Ԩ褹ӹǹ˹觷ѹԨ¤ ͧҡ Ѵä ֧դ㨼Դ Թ价 ͤԴҴ辺ҡ èѴä١ͧеͧҹ¢ͧҹ ¢ͧҹӤѭ úؼķ㹡ôԹõ˹ ¡ Operation Effectiveness йķ ͡ 4 ǹ 1) ʹͧͺ (Responsiveness) 駡ʹͧͺͧâͧ١ ʹͧͺͧâͧҢͧԨͼ ʹͧͺͧâͧѡҹ ʹͧͺͧâͧѧǹ 2) չѵ (Innovation) 駷繹ѵ㹡÷ӧҹ йѵҹԵѳͺԡ 3) մö (Competency) ͧͧ Тͧؤҡ÷ѲҢ з͹Ҿ¹ͧͧ 4) ԷҾ (Efficiency) ¶֧ѴǹҧѾ Ѻ鹷عŧ ÷ӧҹԷҾ٧ ¶֧ ÷ӧҹŧعŧç ҡͤسҾ٧ ش¢ͧèѴä ÷ԹèѴäѹ ժشͧͧ ѹҧͧ Ѻҹͧ ҹҧͧʹ ·ҧ繡ҧ§ҧǹ 繡ҧҹ÷ͧҤҡ¹͡һѺاеҾͧ зͧҹ ѴäԨԹ੾ǡѺͧ 繡Ԩá/ὧ Ԫҡ¡ óҡѺءԨͧ÷ӧҹ зӤѭǡèѴäͧͧáèѴô ¡èѴä;Ѳ 3 - ҹ Ѳҧҹ - ѲҤ - ͧ ͧá¹ 繪㹷ӧҹ èѴä֧㹵Ǣͧѹͧ ҧͷ 1 ͧèѴä áա㨼Դ ҡèѴä ԴҴԹ ѹ·ԴҤ èѴä 繡ôԹ§աèѴä ԹèѴä ç٧ ԹèѴä繡á ҡǶ١ȷҧ ١Ը ͡٧ ҡǼԴ Թ ǡ˹Ӥѭç٧㹡ԹèѴä
èѴä
ҷ԰ : èѴäͧͺؤФ蹤
èѴԹ
ý֡ͺ¡ûԺѵԨԧ дԹõͧ
èѴкèѴä ç٧㹡ԹèѴä ç٧͡ôԹèѴä ·ҹ ͧ Ф繪㹷ӧҹѧ ͹Ӥѭ дѺ㹡èѴä ç٧йôԹèѴäẺ ǢͧèѴä㹷ش ç٧͡ôԹèѴäѧ ҡẺ 辺·ش §ҷ ж١ѧѺ͡˹ ӵῪ㨤 ԸաôԹ Ѵäҧԧ
ͧСͺӤѭͧèѴä (Knowledge Process)
1. ͧСͺӤѭش觤 繼ӤԴª
2. ͧ餹ö Ѵ š¹ 駹Ӥҧ ǴǢ
3. кǹä 繡úèѴ ͹Ӥҡ觤 ͷԴûѺا йѵ ͧСͺ 3 ǹ еͧ§кóҡҧ èѴäͧûͧ ҡҪɮաҴѡࡳԸաúáԨúҹͧ ..2546 ˹ǹҪ˹ҷѲҤǹҪ ѡɳͧ觡¹ҧ µͧѺŢöżŤ㹴ҹҧ ͹һء㹡ûԺѵҢҧ١ͧ Ǵʶҹó 駵ͧоѲҤ ö ҧ·ȹ лѺ¹ȹԢͧҪѧѴ繺ؤҡ÷ջԷҾա¹ѹ ͺࢵ KM աþԨóդӤѭ觴ǹ㹢й èѴͧ䢻ѭҤҡԧóҡ ˹ (Desired State) ͧ KM дԹ㹻 2549 / ٹҧͧ 䢻ѭҤҡԧóҡ㹾鹷繻ªء·Ǣͧ ˹·Ѵٻ / բż 䢻ѭҤҡԧóҡٹ컯Ժѵԡ ¡ٹ 1 ͧ ºؼ ѴաԨкǹèѴä (KM Process) СԨкǹ¹ŧ (Change Management Process) Ǻѹ դҴѧἹèѴä繨شӤѭûԺѵҪ㹢ͺࢵ KM KM ͧ йͧ觡¹׹

 


: http://www.thaiall.com/km/indexo.html

 

 

 

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